We may change parts of this privacy notice from time to time, so be sure to check back. If we make a change that materially affects your rights or, to the extent that we are permitted to do so, materially changes the way we use your personal information, we will notify you by a prominent posting on our sites. Web, by e-mail and / or postal mail before the entry into force of the modification.
When you make a car reservation, we collect information to provide you with our excellent services (for example, the rental of a vehicle, including the execution of the rental vehicle contract as stated in our Terms and Conditions of rental, Location Specific Terms and Rental Agreement, providing any optional extras requested, taking payment, pre-authorizations and security deposits and providing discounts and offers or other benefits) and for our interests legitimate business purposes (for example researching and developing new products and services, carrying out fraud and security checks and enforcing our legal rights). The information we collect includes:
If you have an accident, or if you suffer loss, theft or damage to the vehicle during your rental or if you suffer a mechanical breakdown, we will collect information regarding that incident, including your report of the incident and any police or other third party reports, including details of persons involved, as well as the nature of the personal injury and/or damage to the vehicle and additional options. We will use this information to perform our contract with you (for example, the vehicle rental agreement and/or the terms of any optional extras such as insurance); for our legitimate business interests (for example, to recover the costs of any loss or damage to the vehicle); to comply with any legal obligation incumbent on us (for example, to make any required notification of the incident to the relevant authorities); and the establishment, exercise or defense of legal claims arising from such incident.
During your rental, we will collect where and when you rented the vehicle, where and when you returned the vehicle, insurance preferences, fuel consumption, mileage, accident history and other information about the vehicle and your use of it. This information is necessary to provide you with the services you have requested under the rental agreement or for our legitimate business interests (for example to monitor the use of our fleet of vehicles).
In addition to the purposes listed above, we use this information to better understand our customers and provide you with relevant offers.
We will also collect information about any speeding tickets, parking fines, tolls or other traffic fines you incur or traffic violations you commit during your rental where these provided to us by any law enforcement agency. We will use this information to process any such fine or violation in accordance with the terms of your vehicle rental agreement with us.
Some vehicles are equipped with a Global Positioning System (GPS) or similar type tracking device that may also collect information about the vehicle.
If you have requested one of the insurance products we offer during your rental, such as insurance excess reduction, we will pass your personal information to the insurer who underwrites this product as part of the conclusion of a contract with this insurer for this product. . The name of the insurer will be communicated to you when requesting the product concerned.
If you make a claim under any of these insurance products, your personal information relating to the claim will be provided to the insurer and any appointed claims handler. We do this to fulfill the terms of our agreement with you and to establish, exercise or defend any related legal claims.
The use of your personal information by that insurer will be subject to the terms of that insurer's privacy notice.
Yours Rent A Car rental locations may be fitted with CCTV systems as well as cameras which may record when our vehicles leave/enter our grounds and these cameras may take images or photos of you, the drivers authorized and passengers.
We may take an image or photo of you and scan your driver's license, passport or other ID to confirm the information you provided to Yours Rent A Car.
The security of your personal information is important to us. We take reasonable steps to ensure that your information is protected from unauthorized use, access, disclosure, alteration, destruction or loss. For financial or payment information, Our online payment portal uses firewalls and Transport Layer Security (TLS) encryption. We take security very seriously, but as no system is 100% secure, we cannot completely guarantee the protection of your personal information, any more than any other organization.
We do not request financial or payment information, such as your credit card number, passcode, account number, or PIN, over the phone. Please always verify that any website where you are asked to provide financial or payment information regarding our rentals or services is operated by Yours Rent A Car or its affiliates. If you receive a suspicious request, do not provide your information and report it by contacting one of our customer service representatives.